Shipping policy
Here’s a professional **Shipping Policy** tailored for **CafeTechnica**, covering the shipping of sold machines, spare parts, and possibly returns for repairs:
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# **CafeTechnica – Shipping Policy**
**Effective Date:** [Insert Date]
At CafeTechnica, we aim to ensure your coffee equipment reaches you safely, promptly, and in perfect condition. This policy outlines how we handle shipping for products and services.
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## **1. Shipping Scope**
This policy applies to:
- New and refurbished coffee machine deliveries
- Shipment of spare parts or accessories
- Customer shipments to and from our facility for repair services
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## **2. Shipping Locations**
We currently ship to:
- All regions within [Insert Country – e.g., United Kingdom, United States, etc.]
- For international orders, please contact us in advance to confirm availability and rates.
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## **3. Processing Time**
- Orders are typically processed within **1–2 business days** after payment confirmation.
- Orders placed on weekends or holidays are processed on the next business day.
- For refurbished machines or made-to-order items, additional handling time may apply.
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## **4. Shipping Methods & Carriers**
We ship via trusted couriers such as:
- [e.g., Royal Mail, FedEx, UPS, DHL, DPD]
- Tracking information is provided upon dispatch.
- Standard and expedited shipping options are available at checkout.
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## **5. Shipping Fees**
- Shipping charges are calculated at checkout based on location, weight, and service selected.
- Free standard shipping may be offered for orders above a certain value (e.g., £200 / $250).
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## **6. Delivery Estimates**
Estimated delivery times:
- **Domestic:** 2–5 business days
- **International:** 5–10 business days (depending on destination and customs)
**Note:** Delivery times are estimates and not guaranteed. Delays due to courier or customs are out of our control.
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## **7. Damaged or Lost Items**
- If your item arrives damaged, please contact us within **48 hours** of delivery with photos of the packaging and item.
- If your shipment is lost or delayed, we will assist in contacting the carrier and filing a claim.
- Claims for lost shipments must be submitted within **7 business days** of expected delivery date.
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## **8. Customer-Supplied Shipments (For Repair)**
- Customers shipping machines to us for repair are responsible for proper packaging and shipping costs.
- We strongly recommend insuring the package and using a tracked service.
- CafeTechnica is not liable for damage during transit unless we arranged the shipping.
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## **9. Returns & Shipping**
- For eligible returns (see our Return Policy), customers are responsible for return shipping unless otherwise stated.
- Return shipments must include all original accessories and be packaged securely.
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## **10. International Orders**
- Import duties, taxes, and customs charges are not included in the product price or shipping fee and are the customer’s responsibility.
- Please check with your local customs office for more information before placing an international order.
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## **11. Contact Us**
If you have any questions about your shipment or need help tracking an order, contact us:
**CafeTechnica**
[Insert Address]
[Insert Email]
[Insert Phone Number]
[Insert Website]
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Let me know if you'd like to add **insurance details**, a **packaging guide for repairs**, or if you want this in a format for your website or invoices!