Refund policy
CafeTechnica Business Policy
1. Company Overview
CafeTechnica is a coffee machine service company specializing in the repair, maintenance, sale, and purchase of commercial and domestic coffee machines. Our goal is to provide reliable, timely, and professional services to coffee enthusiasts and businesses.
2. Services Provided
- Repair Services: We repair a wide range of coffee machine brands and models.
- Maintenance Plans: We offer routine maintenance packages to ensure optimal performance of machines.
- Sales: We sell new and refurbished coffee machines.
- Purchases: We buy used coffee machines for refurbishment or parts.
3. Customer Service Policy
- We aim to respond to all customer inquiries within 1 business day.
- All technicians are trained and certified for machine diagnostics and repair.
- We provide honest assessments and upfront quotes before starting any repair.
- Customers receive status updates during long or complex repairs.
4. Warranty & Guarantee
- All repair services come with a 90-day warranty on parts and labor.
- Machines sold (refurbished or new) include a warranty of 3 to 6 months, depending on the unit.
- Warranty void if the machine is misused, tampered with, or serviced by unauthorized personnel.
5. Machine Sales & Returns
- All sales are final unless otherwise stated in the invoice.
- Refunds or exchanges are only provided in the case of:
- Faulty products not disclosed at the time of sale
- Machines arriving damaged (must be reported within 48 hours)
- Machines sold “as-is” are not eligible for return or warranty unless specified.
6. Purchase Policy for Used Machines
- We offer fair, market-based prices for machines based on brand, age, and condition.
- All machines are inspected before purchase.
- Seller must provide proof of ownership.
- Machines must be in legal possession and free from liens.
7. Payment Policy
- Accepted payment methods: Cash, major credit/debit cards, bank transfer, and online payments.
- Full payment is required before release of any repaired or sold machine.
- Late payment on invoices beyond 15 days may incur a 5% late fee.
8. Turnaround Time
- Typical repair turnaround time: 2-5 business days depending on parts availability.
- Emergency or rush service available at an additional cost.
9. Liability Disclaimer
CafeTechnica is not responsible for:
- Damage caused by customer mishandling or negligence
- Loss of use during repair period
- Damages due to pre-existing conditions unrelated to our service
10. Environmental Commitment
- We responsibly dispose of non-functional machines and recycle usable parts.
- We prioritize sustainable practices in our repair and refurbishment processes.
11. Privacy & Data
- Any customer data collected is used only for service delivery and communication.
- We do not sell or share customer data with third parties.
2. Policy Updates
CafeTechnica reserves the right to amend this policy at any time. Customers will be notified of any major changes via email or our website.